Refund Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy. 

At Monvra, we want you to be satisfied with your purchase. Please read our refund and return policy carefully.

1. Returns
   We accept returns within [7 days] of delivery. To be eligible, the item must be unused, in original condition, and in its original packaging.

2. Non-Returnable Items
   Certain items are not eligible for return, such as:

• Used or worn products

• Items purchased on sale or clearance (if applicable)

• Personal or hygiene-related products (if applicable)

1. Return Process
   To request a return, contact us with your order details. Once approved, we will provide instructions for returning the product.

2. Refunds
   After receiving and inspecting the returned item, we will notify you about the status of your refund.
   If approved, the refund will be processed within [5–7 business days] to your original payment method.

3. Cash on Delivery (COD) Orders
   For COD orders, refunds will be issued via bank transfer or store credit after return approval.

4. Shipping Charges
   Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect product.

5. Damaged or Incorrect Items
   If you receive a damaged or wrong item, please contact us within [48 hours] of delivery with proof (photos/videos). We will arrange a replacement or refund.

6. Late or Missing Refunds
   If you haven’t received your refund within the expected time, please check with your bank or payment provider first. If the issue persists, contact us.

7. Exchanges (Optional)
   We only replace items if they are defective or damaged. Contact us for exchange requests.

8. Contact Us
   For any return or refund queries, contact us at:
   Email: [themonvraclothing@gmail.com]
    

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.